We will guard your privacy at all times, and will never reveal any
of your details to anyone else. Although you cannot directly make
purchases on our website, we still will take great care to keep all
details secure and private.
Rosedene Floral Studio can be contacted at any time using the
details outlined on the Contact Us page.
It is our policy to provide fast, responsive, customer service. We
go to great lengths to ensure customers are happy and that all
e-mails and any concerns are dealt with promptly.
Although we do not accept on-line payments at this time, we do
take security issues very seriously and we regard all credit card
and invoicing/shipping details as highly confidential. Absolutely
no information is shared with any other party. All payments to us
will made be in New Zealand dollars and current currency exchange
rates will apply. We accept all major credit cards, cheques and EFTPOS sales.
We are dedicated to offering you a first class service. If your
order arrives in an unsatisfactory condition please
contact us. We have an understanding
philosophy that helps to ensure 100% customer satisfaction. While return of your order is not always practical, if
the reason for your dissatisfaction is the result of our error,
then a refund will be made. Please contact
us before returning any purchase or requesting a refund.
Orders are dispatched each business
day using the best service for your area. Local orders are often
delivered personally by us, by courier within New Zealand or
through Teleflora when they are to be delivered overseas.